I moved to Virgin fibre a few months ago, and the experience so far has been perfect.
Although BT Infinity only ever had a handful of outages, the price and upload speed were far from satisfactory. My contract had expired and as an Infinity customer for 6 years I’d hoped for a good deal from BT but the deal they offered was worse than for new customers… Bye BT! To make it worse we have two mobiles on their highest rate tariffs, and still no customer care, so we will be moving them to Virgin too!
I’ve tried many different routers and hubs over the years with BT and ended up buying my own hardware, but even then I’ve always had poor Wi-Fi around the house. Whereas the Virgin hub is available throughout the house with only a mild speed loss.
I signed up well before Vivid 350 was officially announced, and was getting approx 380Mbps download. I was expecting the speed would drop to 350Mbps after the official roll out, however the speed has held up throughout. Not that a few Mbps matter, not even a few hundred Mbps!
I bought the highest package because it’s totally unrestricted, unshaped and unlimited. And as I’m often uploading 50GBs worth of rushes at a time, it’s the only package that I could use anyway.